Privacy policy

Last updated: April 8, 2026

Hydro Warehouse (“Hydro Warehouse”, “we”, “us”, or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit, shop on, or otherwise interact with our website, services, or communications (together, the “Services”).

We are committed to protecting your privacy and complying with the Privacy Act 2020 (NZ). By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Personal information means any information about an identifiable individual.

We may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, and email address.
  • Financial and transaction information: payment details, transaction history, items you view, add to cart, wishlist, purchase, return, or cancel.
  • Account information: username, password, preferences, and account settings.
  • Communications: any messages or information you send to us (e.g. customer support requests).
  • Technical and usage information: IP address, device type, browser details, operating system, and how you navigate and interact with our website.
  • Marketing information: your marketing preferences and inferred interests based on your activity on the site.

2. How We Collect Your Personal Information

We collect personal information from:

  • You directly — when you create an account, place an order, sign up for newsletters, or contact us.
  • Automatically — through cookies, pixels, and similar tracking technologies when you browse our website.
  • Third parties — such as Shopify, payment gateways, shipping carriers, and marketing platforms.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing the Services: processing orders, payments, shipping, returns, and managing your account.
  • Customer support and communications: responding to your inquiries and sending order updates.
  • Personalising and improving your experience: recommending products, remembering preferences, and enhancing our website.
  • Marketing and promotions (including abandoned cart reminders): sending emails, SMS, or other messages about products, offers, and reminders for items left in your cart. You can opt out of marketing at any time (see Section 8).
  • Security and fraud prevention: protecting our business, detecting fraud, and ensuring a safe shopping environment.
  • Legal compliance: meeting our obligations under New Zealand law.

4. How We Disclose Your Personal Information

We may share your personal information with:

  • Shopify and other service providers (payment processors, shipping companies, email marketing services, data analytics providers, cloud storage, and IT support).
  • Marketing and advertising partners — to deliver relevant ads on our site and other platforms.
  • Affiliates or business partners where necessary.
  • Law enforcement or regulators — when required by law.

We do not sell your personal information for commercial gain. All third parties are contractually required to keep your information secure and use it only for the purposes we authorise.

5. Our Relationship with Shopify

Our online store is powered by Shopify Inc. Shopify collects and processes certain personal information to operate the platform. For details on how Shopify handles your data, please see their Privacy Policy: https://www.shopify.com/nz/legal/privacy

6. International Transfers

Your personal information may be transferred to, stored, and processed outside New Zealand (primarily in Canada and the United States, where Shopify and some service providers are located). We take reasonable steps to ensure that any overseas recipients provide a level of protection comparable to the Privacy Act 2020.

7. Security and Retention

We use reasonable technical and organisational security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We keep your personal information only for as long as needed to fulfil the purposes for which it was collected or as required by law.

8. Your Rights Under the Privacy Act 2020

You have the following rights regarding your personal information:

  • Access to the personal information we hold about you.
  • Correction of inaccurate or incomplete information.
  • Deletion or restriction of your information (in certain circumstances).
  • Opting out of direct marketing.

To opt out of marketing emails (including abandoned cart reminders), simply click the unsubscribe link in any marketing email we send you. You can also contact us directly.

To exercise any of these rights, contact us using the details below. We will respond as soon as practicable and in line with the Privacy Act 2020. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse traffic, personalise content, and support marketing. You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

Our Services are not directed at children under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last updated” date. We recommend you review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Email: sales@hydrowarehouse.co.nz

Phone: 09 263 7560

Postal address: 69 Wiri Station Road, Manukau, Auckland, 2104

Complaints If you are not satisfied with how we have handled your personal information, you may complain to the Office of the Privacy Commissioner:

 Website: www.privacy.org.nz

Freephone: 0800 803 909

Postal: PO Box 10 094, Wellington 6140